Fundraising Platform FAQs
How much time and effort will this require?
It should only require 1-2 people for 1-3 hours. It typically only takes a few folks to set up and run on our fundraiser website. Minutes and hours versus days and weeks with alternatives.
How easy is this to use?
Our fundraiser website is super easy. Once you securely upload your group contacts (you manage and control your data and can add, edit, and remove), the system on our fundraiser website does the heavy lifting. It automates the electronic promotions initially (to help encourage signups), then weekly, monthly, or tied to popular holiday promotions. You can also assist using the pre-made optional flyers, newsletter announcements. Proven pre-built templates help along the way.
What do you require from us?
Complete the Organization Sign-Up form. Then, we approve it and send you the system login information. You can access the system to securely update your contacts, and we will be off and running! We usually start with an orientation of our fundraiser website, and then our professional project management team will guide you through the process.
How secure is your system?
Very, very secure. It follows all the industry’s highest security standards—as secure as your bank.
All travel inventory and e-commerce are handled through our partnership with Booking Holdings (Priceline, Bookings.com, etc.) that follows industry best practices, with an “A” security rating for website and email security, phishing & malware, brand reputation risk, and network security.
All Go & Give systems are 256-bit encrypted and certified SOC 2 Compliant. Go & Give is also legally compliant with the Global and National Commerce Act, Gramm-Leach-Biley, HIPAA, Sarbanes-Oxley, etc.
What percentage goes to the fundraiser?
50% goes to the fundraiser, and 50% goes to Go & Give to recover the millions it took to create the system that operates our fundraiser website, administer the service, and keep the doors open so we can help you for years to come.
How do you compare to other popular travel sites?
Go & Give is a formal alliance partner that pulls travel inventory and pricing directly from a similar database used by Priceline, Bookings, and Agoda (they all vary somewhat), all from Bookings Holdings which has the world’s largest selection of hotel and car rental inventory available, with the guaranteed best price (with our special group discounts), and easy cancellation. It also uses a similar booking interface as the popular travel sites (less the pesky ads), so the user experience on our fundraiser website is excellent.
How much money should I expect?
You start earning as soon as group members’ trips are taken through your unique link. This link can also be sent to friends, family, acquaintances, and coworkers.
You can expect approximately $24 per user per year. This can add up quickly in an organization with 100 members who might have 3-4 family travelers per member.
50% of the commission of each and every paid trip through your unique link goes to the fundraiser. The other 50% goes to Go & Give to keep the doors open so we can help you for years to come.
You can always access the “My Impact” section of your account profile at any time to track your organization’s progress. Here, you can see contributions, savings, and other important information.
What payment methods do you support?
Go & Give supports American Express, Visa, MasterCard, and Discover credit and debit cards. However, restrictions may apply depending on the property, property policies, currency selected, country of destination, etc.
You can see what payment methods your particular destination supports above the payment section on our fundraiser website before you book.
What if I didn’t receive a unique code or my code is not working?
Please contact Go & Give customer support at customersupport@goandgive.com or any of the other methods in the Contact Us section on our fundraiser website so we can help you get a working code and start earning!
What if I want to change my affiliated organization?
If you want to change the affiliated organization you’re supporting, please contact Go & Give Customer Support at customersupport@goandgive.com. We’ll be more than happy to help you.
What if I didn’t receive a confirmation email?
You can resend your confirmation/booking information from your Go & Give account by following these steps fundraiser website:
“My Account” → “Bookings” → “Upcoming Bookings” → “View Booking” → “Email Booking Info”
Then, resend the confirmation email to the email address associated with your Go & Give account.
HOTEL Reservations
How old do I have to be to book a hotel room?
You must be at least 21 years old to book a hotel through Go & Give.
What do I need to bring to the hotel to check in?
- A government-issued ID, such as a passport, a driver’s license or state ID.
- A valid credit card to guarantee the reservation and for incidental charges or fees that may be incurred during your hotel stay.
Will there be any additional charges when I get to the hotel?
Some hotels charge special fees upon arrival; however, Go & Give will always display these charges. Before you pay a penny, we’ll show you what is due now and what fees the hotel will charge when you arrive (at least those we know about–some may have towel fees for the pool, parking fees, but you know everything we know). This makes planning your trip much easier.
Can I book same-day reservations?
Yes, same-day reservations are available in most areas, for most of our hotels. Please note that availability may be limited when requesting a same-day check-in.
Can I book a group of rooms?
Yes, you can. Nine rooms are the maximum number that can be reserved per transaction. If you need more than this, you can create multiple bookings. Be sure to contact your hotel after booking if you would like the rooms to be together. Please note that this is subject to availability.
Can I change the name on a hotel reservation?
Unfortunately, you cannot change the name on your booking after completing the reservation. Please ensure you list the appropriate name when making your hotel reservation.
What is the maximum length I can book a hotel for?
Go & Give allows users to book a room for a maximum of 21 consecutive nights.
Airline Reservations
What identification is required for flying both domestically and internationally?
Everyone traveling, regardless of age, needs their own set of travel documents. Here are the following general guidelines for flying. Please contact the airline for any specific questions about your particular travel destinations and flights.
DOMESTIC TRAVEL
American citizens 18 years of age and over, flying within the U.S. or U.S. territories, will need a government-issued photo ID. The name on the ticket should match the name on the ID.
Citizens under the age of 18 do not require identification.
Non-US citizens traveling within the U.S. must carry a passport, permanent resident card, and/or other U.S. government-issued ID.
INTERNATIONAL TRAVEL
Flying outside the US or US territories will require a valid passport for American citizens of all ages. The name on the passport must match the name on the ticket exactly.
Some countries have additional requirements, such as a visa. They may require proof of return or onward travel, a visiting address, and sufficient funds for your stay. Please contact the embassy or consulate of the countries you are entering or passing through to ensure you meet all travel requirements.
When should I arrive at the airport for my flight?
For domestic travel, plan to arrive at the airport a minimum of 2 hours in advance of departure.
For international travel, plan to arrive at the airport a minimum of 3 hours in advance of departure.
Where can I find airline baggage fees and carry-on limits?
If you have questions about additional fees beyond the price of your ticket, please contact your airline. Each airline has its own baggage policy. Some airlines don’t charge for bags, while others add a fee for checked and/or carry-on bags. Airlines that allow you to check in online may have lower baggage fees.
If your airline charges baggage fees, you’ll pay these fees when you check in at the airport.
Car Rentals
How old do you have to be to rent a car?
Typically, only drivers who are at least 25 years old can rent a car. However, some companies offer car rentals to drivers between the ages of 21 and 24 years old in select locations. Rentals for drivers between the ages of 18 and 20 are available in New York and Michigan only. Contact the rental company directly for more information on young drivers and their associated fees.
What do I need to bring when I pick up my rental car?
- A valid driver’s license. You’ll need to present a valid driver’s license at the rental counter to prove your identity, verify your date of birth, and, if necessary, for a driving record check.
- A valid major credit card with enough funds to cover the refundable security deposit. The security deposit amount varies for each rental car company and depends upon the car type, rental period, and optional items accepted. Some rental car companies also accept debit cards but may have additional requirements.
- Proof of insurance. Some rental companies may require proof of insurance coverage. Refer to the rental partner’s policy for details
When will I be charged for my car rental?
The car rental charge will be paid at the counter once your information and payment method have been confirmed. Every booking on Go & Give shows you exactly what you will pay and when. Look for the “total due now” and the “total due at counter” amounts before you confirm your payment.
The rental “day” starts when you receive the car and ends at the same time the following day.
Can I book a car rental for a ‘one-way’ trip?
You can pick up your car rental in one location and drop it off in a different location for a “one-way trip.” Be aware that some car rental companies may charge special fees.
What is the maximum length of a car rental?
The maximum length of a car rental is ten months.
Booking Cancellations & Changes
Can I change my hotel or car rental booking on Go & Give?
Unfortunately, while you can cancel your reservation through Go & Give, you can’t change your booking through our service. Go & Give offers an extensive inventory of cars, hotels, and airlines, and they all have their own reservation change policies. Please call your hotel, car, or airline if you need to make changes to your reservations.
Changes to reservations include (but are not limited to) adding or changing a rental car driver, extending or shortening a hotel stay, changing a flight to nonstop or adding a stop, dropping a rental car off early or late, etc.
How do I cancel my reservation?
First, check to see if your hotel and room are marked as “flexible cancellation” or “non-refundable cancellation.” You will need the cancellation ID located in:
“Bookings” → “Cancelled Bookings” → “View Booking” or from your cancellation email.
FLEXIBLE CANCELLATION
Go & Give “Account” → Select “Bookings” → Select “View Booking” → Select “Cancel Booking.”
You will receive an email with the canceled booking details. If you don’t see it immediately, be sure to check your spam folder.
NON-REFUNDABLE CANCELLATION
If you don’t see the option to cancel your booking, our travel support team powered by Priceline can help. For further assistance, call 877-477-7441.
Any applicable refund should be posted to your account within 5 to 10 business days from the date the cancellation was processed. If you require further assistance with your reservation, please call one of our customer service representatives at 877-477-7441.
Your booking will move from “upcoming bookings” to “canceled bookings.” (Refresh to update your page). You will also receive an email confirming your canceled booking. Check your spam and junk folders if you do not see it in your inbox.
Is there a fee if I need to cancel my booking?
It depends on the hotel property you booked. After canceling your booking, some hotels offer a full refund, others a partial refund, and some charge you the full amount. When booking, please review the hotel’s specific cancellation policy by clicking “non-refundable” or “flexible cancellation” in the hotel’s details.
Is it ALWAYS the best price?
Our travel partner is Priceline which is part of the Booking Holdings network of travel sites (includes Booking.com, Priceline, Agoda, KAYAK and others). They guarantee the lowest price for our type of group. For example, the specially marked hotel prices (see screenshots for examples) are discounted below any other publicly available price. All other hotel prices that are not discounted are prices that you might see on Priceline. The trick is that you have to price check at the precise time, location, for the exact room, etc. on multiple platforms.
We have found that this can be practically impossible given how databases and systems are never in sync between travel sites. We have run quite a few bench tests and our current price is almost always lower, but sometimes one system may be updated minutes before another and so it may not immediately reflect an updated price. We cannot predict what the “black boxes” will produce, but the discounts are actual.
Even still, your averages should always be lower, which reduces the tedious effort of constantly comparing multiple sites to save a few dollars. Plus, a portion of the cost goes toward your fundraiser without having to pay “inflated” fundraiser prices (i.e., overpriced popcorn, etc.).
By The Numbers
You earn a fundraiser commission for most travel options (flights, hotels, cars, and insurance). However, the price for hotels, cars, etc. are competitive (as part of the Bookings Holdings network), but the actual discounts are for hotels–which is great since you can even benefit from local travel.
After testing over 1,000 hotel bookings through Go and Give, the average percentage savings per hotel transaction was 34.1%. Plus, you also earn fundraising commissions on the hotel, and other services (they vary). So, to represent it fairly, and without getting into the detailed spreadsheets, we state you typically average over 30% savings over publicly available prices.
